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The standard for service and business excellence.
The Hospitality Assured Certification for the Caribbean seeks to actively encourage tourism and hospitality businesses in the region to put in place a service quality framework that meets the requirements for the European Foundation for Quality Management Excellence Model.
The Hospitality Assured process encourages businesses to look at their own operation from the customer's perspective and to see where improvements should be made to benefit the customer and strengthen the business. The Hospitality Assured 10 step standard provides the framework to achieve service and business excellence.
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Featured Hospitality Assured Business
Divi Southwinds Beach Resort
Divi Southwinds Beach Resort, Barbados joins the best of best and becomes the next business to be Hospitality Assured certified.
Read MoreThe Tobago Tourism and Hospitality Institute Attains Hospitality Assured Certification
- Five lessons from 2012’s Hospitality Assured Forum
The Hospitality Assured Forum is the key event for HA clients, assessors and other interested parties to meet, network and share their experiences. The 2012 Forum was held at the Thistle Marble Arch, London, on 27 November. Here are five … Continue reading
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