The standard for service and business excellence.
The Hospitality Assured Certification for the Caribbean for which the Caribbean Tourism Organization (CTO) holds the license, seeks to actively encourage tourism and hospitality businesses in the region to put in place a service quality framework that meets the requirements for the European Foundation for Quality Management Excellence Model.
The Hospitality Assured process encourages businesses to look at their own operation from the customer's perspective and to see where improvements should be made to benefit the customer and strengthen the business. The Hospitality Assured 9-Step Framework provides the framework to achieve service and business excellence.Read More
CONGRATULATIONS TO NEWLY CERTIFIED BUSINESSES!
Companies in Nevis, Grenada & Trinidad and Tobago achieve HA certification
Thirteen businesses in the tourism accommodation sector, representing hotels, beach resorts, villas, apartments and bed and breakfasts in Nevis, Grenada and Trinidad and Tobago, recently became HA certified. The highly regarded Hospitality Assured (HA) certification is a symbol of service and business excellence in the tourism and hospitality sector internationally and in the Caribbean.Read More
Bahamian Lobby Store is First of Its Kind To Receive Hospitality Assured Certification
- Congratulations to newly certified HA businesses
We wish to extend sincerest congratulations to the management and staff of the newly HA certified businesses below: NEVIS Nisbet Plantation Beach Club Nestle into Nisbet Plantation’s 30 lush tropical acres, the Caribbean’s only historic plantation inn on a beach. … Continue reading
- UK Hospitality Assured Forum 2014
UK Hospitality Assured Forum 2014: 1. Hospitality Assured ~ By Stuart Websdale, General Manager, The Møller Centre 2. Our Journey – Hospitality Assured ~ By Gareth Waters FIH, Head of Restaurants & Catering, St. Andrew’s Healthcare 3. Creating The Future With … Continue reading